Help Desk Agent I

Company: VirtualVocations
Location: Murfreesboro
Posted on: April 6, 2025

Job Description:

A company is looking for a Help Desk Agent I to provide technical support for the Virginia Information Technology Agency (VITA) Program.
Key Responsibilities

Resolve technical problems and answer queries via telephone, chat, email, and ticket submissions
Diagnose, identify, isolate, and analyze problems using historical database records
Maintain and update records and tracking databases while alerting management to recurring issues

Required Qualifications

US Citizen able to pass background checks
AA Degree in a related discipline or High School equivalent with up to two years of related experience
Minimum 6 months of experience in computer hardware/software support
Experience with help desk software and troubleshooting hardware/software issues
Preferred technical certifications such as Security+, Net+, MCP, MCSE, or CompTIA certifications

Keywords: VirtualVocations, Huntsville , Help Desk Agent I, Sales , Murfreesboro, Alabama

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