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Senior Advanced Support Consultant

Company: VirtualVocations
Location: Chattanooga
Posted on: November 1, 2024

Job Description:

A company is looking for a Senior Advanced Support Consultant to provide superior support for customers using their Strategic Philanthropy software.



Key Responsibilities

Become an expert in clients' use of the software, including customizations and add-ons
Respond to client inquiries to resolve complex issues in a timely manner
Document client interactions and maintain relationships with customer contacts



Required Qualifications

3-5 years of experience in a technical support/client management role in a SaaS or high-tech environment
Good working knowledge of relational databases (SQL preferred)
Experience utilizing Jira/Confluence, ZenDesk, or similar ticketing tools
Interest in technology and a desire to solve problems independently
Well organized and detail-oriented

Keywords: VirtualVocations, Huntsville , Senior Advanced Support Consultant, Professions , Chattanooga, Alabama

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