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SERVICE DESK ANALYST

Company: IDR, Inc.
Location: Franklin
Posted on: October 29, 2024

Job Description:

IDR is looking for an Onsite IT Service Desk Specialist for one of our top clients onsite in Franklin, TN! If you are looking for join an amazing growth-minded team, apply today! This is a 6-month contract with potential to extend or convert over at any point!
Responsibilities of the IT Service Desk Specialist:

  • Review and deal with customer tickets
  • Support remote workers, virtual desktops and telecom
  • Use Active Directory to assign security groups, password resets, etc.
  • Work on projects with the department moving, participating and coordinating
  • Work alongside IT director and PM
  • Work within a team setting but also comfort in working independently with ticketing system
  • Troubleshoot computer issues
    Qualifications of the IT Service Desk Specialist:
    • Intermediate service desk experience
    • A+ certification
    • Windows Microsoft experience
    • Active Directory
    • Citrtix/VMware horizon
    • Remote or VDI experience
    • Excellent customer service skills
      What's in it for you?
      • Competitive compensation package
      • Full Benefits; Medical, Vision, Dental, and more!
      • Opportunity to get in with an industry leading organization
      • Close-knit and team-oriented culture
        Why IDR?
        • 20+ Years of Proven Industry Experience in 4 major markets
        • Employee Stock Ownership Program
        • Dedicated Engagement Manager who is committed to you and your success
        • Medical, Dental, Vision, and Life Insurance
        • ClearlyRated's Best of Staffing - Client and Talent Award winner 10 years in a row

Keywords: IDR, Inc., Huntsville , SERVICE DESK ANALYST, Professions , Franklin, Alabama

Click here to apply!

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