ISP Support Technician
Company: TEKsystems
Location: Huntsville
Posted on: October 25, 2024
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Job Description:
Description:The Level 1 Help Desk Technician provides first-line
support to end-users experiencing technical issues. This role
involves troubleshooting hardware and software problems, resolving
basic IT issues, and escalating more complex problems to
higher-level support teams as needed. --- Respond to and resolve a
high volume of initial IT support requests via phone, email, or
chat, including password resets, software installations, and
hardware troubleshooting--- Diagnose and resolve basic hardware and
software issues, including operating system problems, connectivity
issues, and user account management--- Contribute to and utilize
the internal knowledge base for common issues and solutions and
provide feedback for improvement--- Create, update, and close
support tickets in the IT ticketing systems, ensuring accurate
documentation of all issues and resolutions--- Provide excellent
customer service, maintaining a positive and professional attitude
while assisting users with their technical issues--- Strong
problem-solving skills and attention to detail including
multi-tasking --- Effectively troubleshoot and resolve customer
complaints or concerns while maintaining a positive attitude. ---
Meet or exceed performance metrics including call handling time,
quality assurance, and other metrics as assigned --- Perform other
duties as assignedSkills:Windows 10, Windows 7, call center
support, TroubleshootingTop Skills Details:Windows 10,Windows
7,call center support, Troubleshooting
About TEKsystems:
We're partners in transformation. We help clients activate ideas
and solutions to take advantage of a new world of opportunity. We
are a team of 80,000 strong, working with over 6,000 clients,
including 80% of the Fortune 500, across North America, Europe and
Asia. As an industry leader in Full-Stack Technology Services,
Talent Services, and real-world application, we work with
progressive leaders to drive change. That's the power of true
partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
Keywords: TEKsystems, Huntsville , ISP Support Technician, Professions , Huntsville, Alabama
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