CUSTOMER SVCE SPEC

Location: Cookeville
Posted on: November 20, 2024

Job Description:

CUSTOMER SVCE SPEC.:This position is responsible for answering and responding to inbound and outbound calls from customer clients, third-parties, and internal departments i.e. - Retail, Business, Commercial, Wealth & Investment Management and other functional areas. This position also provides effective, accurate and quality operational and technical support for various online products and systems. In addition, this position is responsible for identifying and referring appropriate financial solution opportunities for other banking products and services that support the client"s needs.

In this role you will receive and/or place phone calls, which are basic and routine, answer client and non-client questions within set standards. Perform various administrative and maintenance functions and troubleshoots operational and technical problems within guidelines and policies that are basic, routine and sometimes complex.

Qualifications

Basic Qualifications: High school diploma or GED. Previous PC and typing experience. Solid written and verbal communication skills. Demonstrated job stability.

Preferred Qualifications: 1 year of experience in banking and/or telephone customer service.

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